Zhongshun Li, Diwen Zheng (1) “Research on Order Cancellation Strategy of Omni-channel Retailers Considering Consumers’ Disappointment and Aversion Behavior”, Forest Chemicals Review, pp. 1879-1895. Available at: http://www.forestchemicalsreview.com/index.php/JFCR/article/view/1052 (Accessed: 17May2024).